On April 5th, I’ll be starting a new job with a Boston tech company – Placester – that I’m super excited to join. But before turning the page on my search, I wanted to spend a moment reflecting on my experience while it’s still fresh. One of the cool things about being in People Ops and interviewing is you get to see what a range of companies are doing. You can incorporate aspects from the best experiences and use the less pleasant experiences as a cautionary tale and reminder to be vigilant.
The Best of the Best:
- Were awesome communicators. Hiring involves coordinating a number of schedules and stakeholders. Delays, changes in the role and business needs can impact the process. All the while, you have candidates in the pipeline. The best teams kept me aware of what was going on in the process and where I stood – even when it wasn’t all positive information.
- Gave lots of exposure. It’s particularly important for me to get a sense of culture and ensure to my philosophy aligns with the leadership team’s. The best candidate experiences for me involved meeting a cross-section of the company. It made me feel a greater sense of understanding what the demands of the role would entail and if I would be a fit for their goals.
- Were transparent. Several companies were refreshingly open with me about both the appeal of the role and the challenges ahead. Often companies and candidates are reluctant to talk about failures or weaknesses (and what they learned from them); frank conversations are the exception. I find these talks most helpful for both sides, plus it builds a foundation of trust.
- Were laser-focused. I loved the interviews where it was clear the team had a specific objective. Whether it was to assess competencies, flush out how I dealt with a situation, or get a feel for how I’d fit in the culture … I liked knowing that they were being really deliberate about what they wanted to know about me.
Detracted from the Experience:
- No news. It’s frustrating to submit an application and never hear back; it’s infinitely worse when you invest real time interacting on the phone or in person, only to be ghosted. When candidates meet with your team, update them on their candidacy. You never know when your paths will cross again. One team went completely dark on me for a month after my final interview before asking me to consider joining. You can be sure my experience as a candidate impacted my decision.
- Going in blind. There were a number of times where I found myself going into interviews with no idea who I was speaking with, how long I’d be there, or what the purpose of the meeting was. Letting candidates prepare means a more productive session for everyone. You can give an idea of the goals of the meeting without giving away all the questions and risking an over-rehearsed candidate.
- Waste of time. You wouldn’t invest in marketing your product or service without expecting a specific result, but it still seems to happen when vetting candidates. Light questions to get to know the candidate and ease into the interview are fine, but make sure you maximize the value of the interview by talking about what the candidate has done or can bring to the role. Chances are, they want to talk shop. Let them – it benefits both parties.
- Bashing employees. Nearly every company has something less-than-positive on Glassdoor. The reactions to semi-negative reviews varied widely amongst teams I interviewed with. A couple teams I spoke with were defensive and arrogant in a way that suggested little respect for employees or a lack of self awareness. I much preferred the discussions with teams that were realistic and expressed humility. It displayed they were open to feedback and interested in improving.
Overall, a lot of companies are doing a terrific job working with their candidates. I was able to meet a number of people I’d love to keep in touch with because of the quality of our conversations. None of the positive things above cost money to do outside of effort, but can really impact how candidates view you in the market. This was an awesome refresher for me but I’m definitely excited it’s over.